Returns & Exchanges

For your convenience, orders placed on our website may be returned for a full refund of the purchase price (excluding shipping and processing charges) or exchanged within 30 days of purchase as long as the merchandise is not visibly worn. Return shipping is the responsibility of the customer. We only accept returns or exchanges by mail, so please do not attempt to deliver in person.

All products in our sale section are sold as final sale only, and are not eligible to be returned or exchanged.

For a refund, include the product you are returning and the original packing slip. Refunds will be made in the form of the original payment. Please be aware that it may take up to a full billing cycle for refunds to appear on your credit card statement.

For exchanges, please fill out and include our exchange form. A copy of the form was included with your order. If you no longer have the form, a copy can be found here.

For products purchased from one of our retail partners, please refer to their return policy.

Our return address is:

Southern Proper
Attn: Returns & Exchanges
7800 The Bluffs
Suite C
Austell, GA 30168

Shipping & Handling

Shipping to the United States

In addition to standard shipping, we also offer 3 day and overnight shipping within the United States.

Shipping Internationally

We are only able to offer standard shipping for our international customers at this time.

iPhone Cases

iPhone cases will ship separately from the rest of your order.

Backordered Items

We cannot always guarantee that our products will be immediately available for shipping. If an item in your order is backordered, you will be charged at the time the order is placed. The item will be shipped as soon as it becomes available.

Questions regarding backordered items can be directed to customerservice@southernproper.com.

Sales & Promotions

We do occasionally advertise promotions and sales on our website. These are only valid for the merchandise and dates advertised. We cannot honor “rain checks” on promotions or sales.

In addition, all sale items are final sale only and cannot be returned or exchanged.

Questions can be directed to customerservice@southernproper.com.

Privacy Policy

Privacy & Security

We take seriously the issue of safeguarding the privacy of information. We have created this Privacy Policy in order to better familiarize you with the information we collect or obtain, and the way in which we use this information to better operate our business and serve the needs of our guests.

What is Personal Information?

The term “Personal Information” refers to any information that can be used to identify you as an individual or is about you as an individual. It can include, among other things, your name, address, age, gender and personal financial history.

How is Personal Information Collected?

While in the process of browsing our website, you also provide us with information that does not reveal your personal identity—what type of product you're seeking information about, for example. We use this aggregated, anonymous data mainly for website improvements, but we do not connect it to any Personal Information, such as your name or address.

While you explore our website for the information that interests you, you may wish to put in a specific “Information Request” about one of our categories or products, or you may wish to participate in one of our online surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip code, email address and phone number.

In the event you choose to provide us with this information, we will use it for the purpose solicited as well as to enhance our ability to provide services to you. We will only email you where and when it is appropriate, and you can choose a number of alternate methods by which to receive a reply to a request. Your use and navigation of our website shall constitute your acknowledgment to the terms and conditions of this Privacy Policy generally, and your transmittal or provision of Personal Information shall constitute your acknowledgment of and agreement to the terms and conditions contained in this Privacy Policy with regard to Personal Information. If you are uncomfortable providing this information over the Internet, you can always call our offices and representatives.

If you wish, you may also submit your email address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes; we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time as it is our desire to allow each visitor to have the ability to accept or decline any form of communication from us.

How Do We Store Information?

We regularly obtain and store information in both digital and physical form. In order to better facilitate the security for Personal Information, we endeavor to store Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to limit and control access to this information.

Primarily, the information stored on our customer database systems includes what is needed in order to facilitate the provision of our services and to improve the efficiency of your visit. Customer name, address, phone numbers and credit card number are recorded and made available as needed when you complete a transaction.

It is important to note that there is always risk associated with disclosing any information and in particular with regard to method of disclosure used. For example, email communication can not be guaranteed as secure, so there is a risk inherent in the use of email. Please be aware of this when requesting information or sending forms to us by email (for example, from the Contact Us section of our website). We recommend that you do not include any confidential information (e.g., credit card information) when using email. For your protection, our email responses to you will not include any confidential information.

Finally, we cannot and do not warrant the operation of the reservation website and/or matters relating to its security as it is not our site nor does it, to the maximum extent permitted by law, warrant or guarantee privacy. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion as it can be easier for someone to attempt to get access to your profile and Personal Information while you are logged on.

Why Is Personal Information collected?

1. To Provide Superior Customer Service

Personal Information is collected to (i) assist us with making your purchase, by accommodating billing, and by knowing which services to provide in order to facilitate meeting your needs while you are visiting our website and (ii) allow us to contact you in relation to matters that may have arisen during your online visit with us. Furthermore, by keeping certain Personal Information on file, such as information regarding customer history and itemized spending, former customers of ours have the ability to confirm prior transactions and reconcile statements or invoices.

2. To Keep Our Customers Informed

We may also use Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are typically under contract with or obligation to us and understand that customer information should never be sold, rented, exchanged or in any way transferred without consent.

If you would prefer not to receive marketing information directly from us, you may advise us directly or send an email to: customerservice@southernproper.com

3. For Marketing Research

We occasionally combine information from a number of customers to better understand trends and expectations of our customers. Where this occurs, personal identifiers are typically removed so that the aggregate information cannot be linked to specific guests. This information is then used by us to study, understand and operate our business.

4. Legal and Financial Compliance

Certain laws, legal actions, financial reporting requirements and other government or third party considerations require us to collect, process and/or provided certain information that may included Personal Information. Agents, contractors or third party service providers of ours may receive your Personal Information in the course of providing services to us to better serve the needs of our customers. Using contractual or other arrangements, we strive to have such parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

If we suspect any unlawful activity is taking place or if we need to enforce or defend our rights, we may investigate and/or take action that we deem appropriate, including to report findings or suspicions to the police or other relevant law enforcement agency.

To Whom Do I Direct Questions or Concerns Regarding this Policy?

Questions or concerns regarding this privacy policy should be directed to Customer Service

via email:     customerservice@southernproper.com
via letter:     Southern Proper
Attn: Privacy Policy
1872 Hickory Road
Atlanta, GA 30341