Order placed on Monday-Friday, excluding holidays, will be shipped within 48 hours pending availability and credit card verification.
All orders placed on Saturday and Sunday will be processed on the following Monday. All orders are shipped through USPS and UPS. We do not offer Sunday delivery.
Delivery time refers to business days only. Delivery estimates do not include Saturdays, Sundays or holidays.
3-day shipping & next day orders must be placed before 3 pm EST to be processed that day. If placed after 3 pm, the order will be processed the following business day.
A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package in order for you to track the status of your item.
NEED TO EXCHANGE?
Southern proper accepts exchanges as long as the product is not visibly worn or damaged by the user and the exchange must be made within 30 days of purchase.
An exchange form and return label are included in your package. If a label or form was not included, please email firstname.lastname@example.org. Please note that most exchanges take up to 14 business days to process.
NEED TO RETURN YOUR ORDER?
We will gladly accept returns on all items (except items marked "final sale”) within 45 days from time of delivery. Items must be unworn and have all original tags attached. Any item marked final sale on our website is not eligible for return, exchange or store credit.
The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement.
For products purchased at one of our retail partner stores, please refer to their return policy for guidance. A return form and return label are included in your package. If a label or form was not included, please email email@example.com.
Have a question or need style advice? We would be happy to help! Our customer service team is available Monday - Friday, between the hours of 9:00 AM and 5:00 PM. They can be reached via email at firstname.lastname@example.org or via phone (1.800.258.6119). Whatever you need - just ask us!
Please use the Measuring Guide and size chart below to help you with your purchase. If you need further assistance, please do not hesitate to contact our customer service team. They are available Monday - Friday, between the hours of 9:00 AM and 5:00 PM. They can be reached via email at email@example.com or via phone (1.800.258.6119).
NECK / Measure around the base of your neck.
CHEST / Measure under your arms at the fullest part of your chest. Keep the tape parallel to the floor.
WAIST / Measure around your natural waistline (typically where your waist is smallest), keeping the tape a bit loose.
SLEEVE LENGTH / Bend your elbow to 90 degrees and place your hand on your hip. Hold the tape at the center back of your neck. Measure across your shoulder to your elbow, and down to your wrist. The total length is your sleeve length.
Don’t know what to get? Let them choose something special with our Southern Proper E-Gift Card. Available in any amount you choose, we'll send the recipient an email so they can start shopping right away!
The Recipient will immediately receive an email notifying them of your gift card purchase. If you prefer to keep the gift card a secret or you would like to save the card for a special occasion, simply enter your email address as the recipient and the card will be sent to you for you to gift at the perfect moment.
Interested in opening an account with us? Please email our director of wholesale, Ansley Kuhlke firstname.lastname@example.org
We are not currently looking to expand our team, but if you would like to inquire about a position at Southern Proper, please email our founder, Emmie Howard email@example.com.
If you would like to download our latest catalog or request a physical copy, please email firstname.lastname@example.org.
PRIVACY & TERMS
WHAT IS PERSONAL INFORMATION?
The term “personal information” refers to any information that can be used to identify you as an individual or is about you as an individual. It can include, among other things, your name, address, age, gender and personal financial history.
HOW IS PERSONAL INFORMATION COLLECTED?
HOW DO WE STORE INFORMATION?
We regularly obtain and store information in both digital and physical form. In order to better facilitate the security for personal information, we endeavor to store personal information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to limit and control access to this information. Primarily, the information stored on our customer database systems includes what is needed in order to facilitate the provision of our services and to improve the efficiency of your visit. Customer name, address, phone numbers and credit card number are recorded and made available as needed when you complete a transaction. It is important to note that there is always risk associated with disclosing any information and in particular with regard to method of disclosure used. For example, email communication can not be guaranteed as secure, so there is a risk inherent in the use of email. Please be aware of this when requesting information or sending forms to us by email (for example, from the contact us section of our website). We recommend that you do not include any confidential information (e.G., Credit card information) when using email. For your protection, our email responses to you will not include any confidential information. Finally, we cannot and do not warrant the operation of the reservation website and/or matters relating to its security as it is not our site nor does it, to the maximum extent permitted by law, warrant or guarantee privacy. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion as it can be easier for someone to attempt to get access to your profile and personal information while you are logged on.
WHY IS PERSONAL INFORMATION COLLECTED?
1. TO PROVIDE SUPERIOR CUSTOMER SERVICE: Personal information is collected to (i) assist us with making your purchase, by accommodating billing, and by knowing which services to provide in order to facilitate meeting your needs while you are visiting our website and (ii) allow us to contact you in relation to matters that may have arisen during your online visit with us. Furthermore, by keeping certain personal information on file, such as information regarding customer history and itemized spending, former customers of ours have the ability to confirm prior transactions and reconcile statements or invoices.
2. TO KEEP OUR CUSTOMERS INFORMED: We may also use personal information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are typically under contract with or obligation to us and understand that customer information should never be sold, rented, exchanged or in any way transferred without consent. If you would prefer not to receive marketing information directly from us, you may advise us directly or send an email to: email@example.com.
3. FOR MARKETING RESEARCH: We occasionally combine information from a number of customers to better understand trends and expectations of our customers. Where this occurs, personal identifiers are typically removed so that the aggregate information cannot be linked to specific guests. This information is then used by us to study, understand and operate our business.
TO WHOM DO I DIRECT QUESTIONS OR CONCERNS REGARDING THIS POLICY?
Via Email: firstname.lastname@example.org
Via Letter: Southern Proper
1872 Hickory Road Atlanta, GA 30341