Firefly Bow: Low Country Blue
Kiddos grow like weeds. If your child is on the line, we recommend sizing up.
HOW TO MEASURE
NECK: Measure around the base of your neck.
CHEST: Measure under your arms at the fullest part of your chest. Keep the tape parallel to the floor.
WAIST: Measure around your natural waistline (typically where your waist is smallest), keeping the tape a bit loose.
SLEEVE LENGTH: Bend your elbow to 90 degrees and place your hand on your hip. Hold the tape at the center back of your neck. Measure across your shoulder to your elbow, and down to your wrist. The total length is your sleeve length.
Your shipping time kicks in when your item(s) leave our distribution center.
Please allow one business day for processing at our distribution center before your order is shipped. Two-day shipping & next day orders must be placed before 3 PM EST to be processed that day. If placed after 3 PM, the order will be processed the following business day.
All orders placed on Saturday and Sunday will be processed on the following Monday. All orders are shipped through USPS and UPS. We do not offer Sunday delivery.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Your shipping time kicks in when your item(s) have left our distribution center.All orders placed on Saturday and Sunday will be processed on the following Monday. All orders are shipped through FedEx. We do not offer Saturday delivery. Please allow 5-6 business days to receive your order.
Please allow one business day for processing at our distribution center before your order is shipped. Two-day shipping & next day orders must be placed before 2 PM CST to be processed that day. If placed after 2 PM, the order will be processed the following business day.
Do you ship to P.O. Boxes?
Unfortunately, we do not. Orders must be sent to a residence or business.
How can I track my order?
A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package in order for you to track the status of your item.
Can I change the address on my order?
We try to ship out orders faster than a hot knife through butter, but if your order has not left our facility we are happy to change the address on your package. Email us ASAP to make changes to your shipping address. If you have received a shipping confirmation, your order has left our facility and you will need to call the shipping provider to make adjustments.
Not quite right? If you're looking to make a return or exchange, no worries. We accept returns on all full price items 45 days from time of delivery. However -- final sale, flash sale, and items that have been worn or washed are yours for keeps.
Go to: southernproper.loopreturns.com
Enter your Order Number and Email Address associated with your purchase.
Please allow one business day for an update on your return/exchange status.
Can I exchange a gift someone gave me?
Ah, the classic “My aunt does not know how to buy for me” problem. Of course, we can exchange as long as you have the Original Order number. We cannot exchange without proof of purchase. Not sure of the order number but still pretty sure your gift was purchased direct from us? Give us a call!
What is the typical timeline for an exchange or return?
Exchanges and returns typically take 10 business days. To check the status of your exchange or return please send an email over to firstname.lastname@example.org
The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement.
Are price adjustments offered?
No, we do not offer price adjustments.
What does it mean if one of my items is on backorder?
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be notified if an item is backordered within 10 days of placing your order. You will also be given an approximate date of shipment.In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a back-ordered item email email@example.com.
Want a sticker?
Follow the link here: https://www.southernproper.com/accessories/southern-proper/stickers.html
Want to enter our sticker lottery?
Enter Here: https://www.southernproper.com/pages/stickerrequest
Have an idea for a sticker?
Send it to firstname.lastname@example.org with the Subject Line “Sticker Design.”
Why is my card being declined during checkout
This is likely because we cannot obtain authorization from your credit card company. Check to be sure the billing information matches the information on file with your card company. If your information is correct and the transaction will not authorize, give us a call and we can help!
Wholesale or Corporate Apparel Inquiries
Interested in opening an account with us? Please email our National Sales Director, Maury Lyon (email@example.com)
Do you want to be the first to hear about what’s new at Southern Proper? Really love networking on your campus and love Southern Proper?! Our Belles and Beaus Program is open to full time college students across the US. We accept applications to our program twice a year, December and July. Follow us on Social Media to be sure you don’t miss the announcement of live applications!
Are you as lost as a dead smart phone on the backroads?
Have a question or need product advice?
We would love to help!
Our customer service team is available Monday - Friday between the hours of 8 AM and 3:30 PM CST.
Give us a call 1.800.258.6119
BY EMAIL: firstname.lastname@example.org
BY PHONE: 1.800.258.6119
BY TWITTER: @southern_proper
INSTAGRAM DM: @southernproper
SEND US A NOTE
Southern Proper | Customer Service
15295 Alabama Hwy 157
Vinemont, Alabama 35179